Policies

Policies

Shipping

Orders are shipped Monday through Saturday. Please allow 2-3 business days for processing before your order is shipped. Orders are shipped via USPS or UPS. We currently do not offer local delivery or local pickup.

International packages are shipped via USPS First Class Mail and may take 7-21 days to receive.

 Returns
Please note- We are not accepting returns at this moment due to COVID-19. 

All sales are final.
 
Damages and issues 
In the event your item(s) is damaged or defected [sorry!] Please contact us within 5 days from the date of delivery and we will gladly process an exchange or store credit. Any domestic or international exchanges received later than 30 days from the order date will be returned back to the sender.
In the event that you are having sizing issues please contact us within 5 days from the date of delivery and we will be happy to exchange it for the correct size or store credit (excluding shipping).  Clothing must still have original tags on and must not have been worn, altered, damaged, stain free, odorless or any distinct smells including deodorant and perfume. Items must be received within 30 days from the order date to be eligible for an exchange (if applicable) and/or store credit.
Note: Any replacement items that are more costly than the original item(s) returned will be charged the difference in cost plus re-shipment fee via your original payment method. 

Shipping exchanges
Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your items back to us. We do suggest obtaining a tracking number for your shipment as we are not held liable for parcels that are lost en route back to us. 
 
Privacy Policy
Thank you for visiting herbrandofficial.com website operated by Her Brand. We respect your privacy and want to ensure your personal information is protected.
We do NOT sell or disclose any information that identifies you to any third party, however, we do collect your information to better suit your experience on our website.

We use your personal Information to help improve our services to you, which includes: assist in making the website easier for you to use by not having to enter information more than once (i.e. making an account with us.) Help you quickly find products/ create content that best fit your needs and are more relevant to you, and alert you to new arrivals, sales, payment processing, shipping/ fulfillment of your order, promotions and services that we may be offering.
These kinds of personal information are used to fulfill your order with us and may be used to contact you regarding your order.
We do NOT store credit card information and all payments are processed via Pay Pal or a secured merchant service.